We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Bloom Medicinals purchase, we realize there are times when you may need to return a product. Please review the information below if you need to return or exchange your product.
- Returns/Exchanges must be made within seven days of your receipt date for a refund.
- Only items purchased at Bloom Medicinals may be accepted for return with proof of purchase at the exact location it was dispensed from. Items purchased outside of Bloom Medicinals cannot be returned at any of our locations.
- Please contact patient service with any questions by email at [email protected] or by phone at 561-620-7822 (M-F 8:30 AM-5:00 PM EST)
- Empty or bare minimum containers or cartridges will not be accepted for a refund.
Returns must fall under the above criteria of within seven days, a receipt must be present as well, and the majority of the product must be returned for cash-only refunds or exchanges. Returns include mis-dispensation, broken seals, and broken hardware. Sealed flower containers after leaving the facility CAN NOT be returned. A member of management must approve the return. Once approved, the refund will be returned through the point of sale, which then communicates to the METRC system via API.